Some Frequently Asked Questions from us
How soon before a TechOS attends my booking?
TechOS will do its very best to get out to you the same day of booking (at no extra charge). We always aim for same day service for critical requests like cloud backups or data recovery, however, on rare occasions it may have to be the next day.
How long will the booking take?
The length of the booking will vary depending on the quantity and severity of the work. We aim to have you back up and running within the hour, with the maximum data recovery possible however sometimes its just not possible. After a TechOS technician comes out and assesses the situation a more accurate calculation can be given.
Do you have a “No Solution, No Fee” Policy?
Yes, absolutely. TechOS technician will make every effort to find a solution for your IT problem, however if we cannot provide a solution, we will not charge you for our services*. However, if our technician diagnoses your problem & is able to offer a solution, but you decline to accept their advice, you will still be charged for our service.
* See our Terms and Conditions for details.
If my computer needs hardware, am I obligated to purchase through TechOS?
No, there is no obligation to purchase hardware that TechOS recommend/require to complete the job, however you will still be required to pay the hourly rate.
How can I pay?
Cash, Debit, Credit Card, American Express or Company cheque